frequently asked questions
How do I find a hotel?
You can search for a hotel by country or by clicking on the map.
Are flights included in the price?
No. The prices do not includes flights.
How do I get from the hotel to the airport?
Some hotels include a complimentary transfer from the airport to the hotel.
If airport transfer is not included you will have to make your own arrangements.
How do I make a reservation?
Find your hotel in the hotellist, read the description and click on the hotelwebsite. You can make an online reservation on the hotelwebsite or you can send them an e-mail.
When do I pay?
Payment will be done directly to the hotel when you check out.
How do I cancel my reservation?
In your confirmation e-mail from the hotel you will find the hotels cancellation policy.
How much will I be charged if I cancel my reservation?
This depends how many days prior to arrival you cancel. If you cancel with a view to travel within 48 hours often there is no cancellation charge, but this does depend on the hotels final confirmation. You will find the hotels cancellation policy on the hotelpage and in your confirmation e-mail.
Can I change my reservation?
To see how you can change your reservation, please check your confirmation e-mail.
Do children receive discounts?
The policy regarding child reductions varies from hotel to hotel. You will find this information on the hotelwebsite.
Can we also book a flight or a rental car online?
No, you cannot. We suggest that you book your tickets on the homepage of the airline.
You will find on the site links to car rental firms and airlines.
Who do I contact if I need help?
You can send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it , we will answer your question as soon as possible.
Q. How do I find a place to stay?
We have created uniquesmallhotels.com so that you can choose the map or the search option whichever works best for you:
Q. Can uniquesmallhotels.com help with special events, honeymoons etc ?
We have places for small groups, business seminars, off-sites, photo-shoots, weddings, parties, family reunions.
Q. How can I list my hotel or guesthouse with uniquesmallhotels.com?
Please see our hotel partnership page.
Q. How does the booking process work?
Once you have found the ideal hotel, you can make send an email directly to the hotel.
Q. How soon can I expect a reply to my enquiry?
This depends largely on the individual hotels. Since our hotels are small, family-run and in different time zones, there may not be an instant response to your request.
Q. Can I contact you if there is a problem with my booking?
Yes, you are welcome to email or telephone us at any time if there is a technical or procedural problem with your booking. Our contact details are given when you make an enquiry. However, please bear in mind that queries about the hotel are best addressed directly to the place in question, and not to us.
Q. Will I receive written confirmation of my reservation?
Yes, you will be provided with an online summary of your booking details by the hotel.
Q. Can you arrange flights, transfers, car hire, insurance, etc. for me?
We do not arrange or reserve any travel (air, land or sea) to any destination or particular accommodation. You will have to make all travel arrangements directly. However, we do provide recommendations and links to suppliers who we believe offer the best value for money. You will find advice on how to get to your destination on the individual accommodation pages under Getting There. Many hotels can arrange transfer from airports or train stations; please check the information on the hotel website.
Q. Is uniquesmallhotels.com exclusively for members?
No, anyone can browse through our website. You need only register when you want to receive our newsletter.
Q. How do I register with uniquesmallhotels.com? Is there a joining fee or subscription?
Membership is completely free. Provide us with your email address and you will receive our newsletter. You can also follow us on Twitter.
Q. Why do I have to give my address and contact details?
When making a reservation, the hotel will keep your personal information. UniqueSmallHotels will not pass personal information including email addresses on to any other third parties.
Q. What forms of payment are accepted?
A. This depends largely on the hotel you are booking. In all cases your credit card details are required to initially guarantee your reservation.
Q. At what stage do I need to provide my credit card details?
You will be required to give your credit card details after you have chosen to go ahead with the reservation.
Q. Who do I make payment to?
Payments are made directly to the hotel.
Q. Who has access to my credit card details?
Your credit card details are kept only by the hotel. All credit card details are in most cases transmitted in encrypted form using 128 bit SSL encryption technology.
Q. What currency do I have to make payments in?
Usually, the native currency of the hotel you have booked with.
Q. Are the quoted prices inclusive of taxes and surcharges?
This depends largely on the hotel you are booking.
Q. If I need to cancel my booking, do I have to pay a cancellation fee/forfeit my deposit?
If you decide to cancel your reservation, you should notify the hotel as soon as possible. Don't forget to read their response, as this will inform you of any cancellation charges/refunds due.
The earlier you give notice, the less you will be charged. We strongly advise that you take out personal travel insurance at the time of booking, as depending on the reason for your cancellation, you may be covered by your insurance policy.
